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Enhancing Customer Support with Smart Glasses

There are many compelling use cases for smart glasses in the business world, where such deployments could save millions of dollars by cutting time for specific tasks and generally improving workplace productivity, efficiency, and safety, among other potential benefits.

Companies from across the industry spectrum are utilizing smart glasses to drastically improve business tasks, including software giant and IT expert HP.

HP’s Visual Remote Guidance is a set of technologies that enable live collaboration between customers and remote service engineers via HP MyRoom, enabling real-time voice, video and content sharing. Customers can be guided remotely by one or multiple service experts and gain world-class experience and fast issue resolution.

Check out this video to see how HP employs smart glasses for remote customer service and technical support, efficiently and remotely problem solving issues as they come up.

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